Terms & Conditions

Terms & Conditions

Last updated: January 02, 2026

These Terms and Conditions (“Terms”) constitute a legally binding contract between you (“You”, “Your”, “Client”) and Bird 2 Bird (“Company”, “We”, “Us”, “Our”) governing your access to and use of our website located at friendly-peach-chicken.89-34-99-49.cpanel.site (the “Website”) and any related services we provide (collectively, the “Service”).

IMPORTANT: By accessing, browsing, submitting information, uploading documents, registering an account, or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any provision, you must immediately cease all use of the Service.

The Service is intended solely for persons aged 18 or over who have full legal capacity. We do not knowingly provide services to minors or persons lacking capacity.

1. Interpretation and Definitions

1.1 Interpretation

Words beginning with capital letters have the meanings set out below. Singular includes plural and vice versa. Headings are for convenience only.

1.2 Definitions

  • Affiliate – any entity that Controls, is Controlled by, or is under common Control with a party (Control meaning ownership of ≥50% of voting rights or equity).
  • Anti-Money Laundering Laws – the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, Proceeds of Crime Act 2002, Terrorism Act 2000, and related UK legislation.
  • Claim – any potential right to money, refund, compensation, asset, overpayment, unclaimed funds, mis-sold product, or other financial recovery that you submit to us for assistance.
  • Client / You / Your – the individual or legal entity using the Service or engaging our assistance.
  • Company / We / Us / Our – Bird 2 Bird, a company registered in the United Kingdom.
  • Confidential Information – all non-public information disclosed by one party to the other, including financial details, Claim documentation, internal processes, pricing, and strategies.
  • Country – United Kingdom (England and Wales).
  • Fees – all charges, fixed fees, subscription fees, success fees, commission percentages, administrative costs, disbursements, and VAT payable to us.
  • Force Majeure Event – any event beyond a party’s reasonable control including (but not limited to) acts of God, flood, fire, earthquake, epidemic, pandemic, war, invasion, hostilities, terrorism, embargo, riot, civil unrest, strike, lockout, internet or telecommunications failure, government action, or changes in law.
  • Recovery – actual receipt of funds or assets into your nominated bank account or other agreed destination following our assistance (net of bank charges, taxes, and third-party deductions).
  • Service – the Website together with all related professional assistance including (without limitation) Claim review, document preparation, negotiation support, asset tracing enquiries, correspondence management, progress tracking, advisory guidance, and submission of Claims to third parties where authorised.
  • Success Fee – the contingent fee (usually expressed as a percentage of the Recovery) payable only if and when a Recovery is actually received as a direct result of our assistance.
  • Terms – these Terms and Conditions together with the Privacy Policy, any Fee Schedule, Quote, Engagement Confirmation, and any other document expressly incorporated by reference.
  • Website – Bird 2 Bird accessible from friendly-peach-chicken.89-34-99-49.cpanel.site.

2. Acknowledgment and Scope of Service

2.1 These Terms, together with our Privacy Policy (which is incorporated by reference), form the entire agreement between you and us concerning the Service.

2.2 The Service is not a law firm and does not provide regulated legal advice, representation in court, or advocacy services unless we expressly enter into a separate written retainer agreement with you for such regulated activities.

2.3 We act as a claims management / recovery assistance provider. We help identify, organise, present, and pursue potential Claims, but we do not guarantee:

  • that any Claim is valid or enforceable;
  • that any third party will respond, negotiate, or pay;
  • any minimum or specific amount of Recovery;
  • any particular timescale for resolution.

2.4 All assistance is provided on a best-efforts, non-guaranteed basis. Success depends on many factors outside our control (third-party cooperation, quality of evidence, applicable limitation periods, changes in law, etc.).

3. Eligibility and Client Representations

You represent, warrant, and undertake that:

  • You are at least 18 years old and have full legal capacity;
  • All information, documents, and evidence you provide are true, accurate, complete, and not misleading;
  • You are the rightful owner or authorised representative of the Claim;
  • The Claim is not frivolous, vexatious, fraudulent, time-barred, or brought for an improper purpose;
  • You will comply with all applicable laws, including Anti-Money Laundering Laws;
  • You are not subject to any UK, EU, US, or other sanctions;
  • You will promptly inform us of any independent Recovery, settlement, or material change in circumstances.

4. Client Due Diligence and Anti-Money Laundering

4.1 We are required by law to carry out customer due diligence and ongoing monitoring.

4.2 You agree to provide promptly any identification, source-of-funds/source-of-wealth information, or other documentation we reasonably request.

4.3 We may suspend or terminate the Service without liability if:

  • you fail to provide requested information;
  • we suspect money laundering, terrorist financing, fraud, or sanctions breach;
  • we are required to do so by law or a regulator.

5. Fees, Payment and Success Fee Structure

5.1 Fees are set out on the Website, in any Quote, or in an Engagement Confirmation.

5.2 Types of Fees may include:

  • Up-front administration / assessment fees (non-refundable);
  • Monthly/annual subscription fees (where applicable);
  • Success Fees – typically 15%–35% (plus VAT) of the gross Recovery amount actually received;
  • Disbursements / third-party costs (if any).

5.3 Success Fees become payable only upon actual receipt of funds into your account (or our client account where we handle funds) and are calculated before deduction of bank charges/taxes.

5.4 We may deduct our Fees directly from any Recovery we receive on your behalf (where authorised).

5.5 All Fees are exclusive of VAT, which will be added where applicable.

5.6 Late payment incurs statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 (or equivalent) plus reasonable debt recovery costs.

5.7 Fees are non-refundable except in very limited circumstances expressly stated in writing.

6. Your Obligations

You must:

  • Supply all requested information and documents promptly and in the correct format;
  • Authorise us (in writing where required) to contact third parties on your behalf;
  • Not contact third parties in a manner that prejudices the Claim without our consent;
  • Keep us informed of all communications and developments;
  • Not assign, transfer, or encumber the Claim without our prior written consent;
  • Pay all Fees when due.

7. No Guarantee of Success – Important Disclaimer

We do NOT and cannot guarantee:

  • That any money will be recovered;
  • Any minimum amount or percentage of recovery;
  • Any specific timescale;
  • That a third party will admit liability, negotiate, or pay.

Many Claims fail despite best efforts due to insufficient evidence, limitation periods, insolvency of the counterparty, policy exclusions, jurisdictional issues, or other reasons beyond our control.

8. Intellectual Property

All content on the Website, templates, tools, methodologies, reports, correspondence formats, and materials we create remain our property (or licensed to us). You are granted a limited, revocable, non-transferable licence to use such materials solely for your own Claim and only while we are actively assisting you.

9. Confidentiality

Both parties agree to keep Confidential Information secret and not disclose it except as required by law, regulation, or professional advisers bound by confidentiality.

10. Limitation of Liability

10.1 Our total aggregate liability (including that of our Affiliates, employees, agents, subcontractors) arising from or in connection with the Service shall be limited to the total Fees actually paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim, or £250 (whichever is greater).

10.2 We shall not be liable for any:

  • loss of profits, revenue, anticipated savings, business opportunity, goodwill, or reputation;
  • loss or corruption of data;
  • indirect, special, incidental, or consequential loss;
  • losses arising from third-party actions or failures;
  • any loss caused by your failure to provide accurate/complete information.

10.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any matter that cannot lawfully be excluded.

11. “AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided “AS IS” and “AS AVAILABLE” without any warranties (express or implied) as to accuracy, completeness, timeliness, merchantability, fitness for purpose, non-infringement, or achievement of results.

We do not warrant that the Service will be uninterrupted, error-free, secure, virus-free, or compatible with your systems.

12. Indemnity

You agree to indemnify, defend, and hold harmless us, our officers, employees, agents, and Affiliates from any claims, losses, damages, costs (including reasonable legal fees), and expenses arising from:

  • your breach of these Terms;
  • inaccurate, incomplete, or misleading information;
  • fraudulent, unlawful, or negligent use of the Service;
  • infringement of third-party rights by materials you supply;
  • any Claim you submit that is later found to be invalid or fraudulent.

13. Termination and Suspension

We may immediately suspend or terminate your access or the Service without refund if you:

  • breach any material term;
  • fail to pay any Fee;
  • provide false information;
  • act unlawfully or fraudulently;
  • fail to cooperate;
  • become subject to insolvency proceedings.

You may terminate at any time by written notice, but you remain liable for all Fees accrued up to termination and any Success Fees on later Recoveries directly resulting from our prior work.

14. Force Majeure

Neither party shall be liable for delay or failure to perform (except payment obligations) due to a Force Majeure Event.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, save that if you are a consumer resident in the UK or EU, you may also benefit from mandatory local consumer protections.

16. Complaints Procedure

If you have a complaint, please contact us first at company@friendly-peach-chicken.89-34-99-49.cpanel.site. We aim to resolve complaints within 8 weeks. If unresolved, certain complaints may be referable to the relevant ombudsman or regulator (details provided on request).

17. Changes to Terms

We may update these Terms at any time. Material changes will be notified via the Website and/or email at least 30 days in advance (where practicable). Continued use after the effective date constitutes acceptance.

18. Severability

If any provision is held invalid or unenforceable, the remaining provisions continue in full force.

19. Waiver

No waiver of any breach shall constitute a waiver of any subsequent breach.

20. Entire Agreement

These Terms (together with incorporated documents) constitute the entire agreement and supersede all prior understandings.

21. Contact Us

Questions about these Terms should be sent to: Email: company@friendly-peach-chicken.89-34-99-49.cpanel.site

By continuing to use the Service, you confirm that you have carefully read, fully understood, and freely accepted these detailed Terms and Conditions.